Delivery and Returns

Delivery

We aim to process all orders within 1-2 working days. Delivery is via Royal Mail, and is a flat rate regardless of how many sheets you order. Our paper is carefully rolled into a postal tube to ensure it reaches you in perfect condition.

The prices for UK delivery are as follows:

  • Royal Mail 1st Class (1-2 working days) - £5.75
  • Royal Mail 2nd Class (2-3 working days) - £4.95


International Orders

These figures are a guide only - shipping is calculated by weight, and the exact amount will be shown when you check out.

Europe (3-5 working days):

  • 1-4 sheets - £4.20
  • 5-12 sheets - £5.75
  • 13-19 sheets - £6.95
  • 20 sheets and over - please ask for quotes and shipping options

Australia/New Zealand (5-7 working days):

  • 1-4 sheets - £5.75
  • 5-12 sheets - £8.75
  • 13-19 sheets - £11.50
  • 20 sheets and over - please ask for quotes and shipping options

USA, Canada & Rest of World (5-7 working days):

  • 1-4 sheets - £5.25
  • 5-12 sheets - £7.95
  • 13-19 sheets - £10.50
  • 20 sheets and over - please ask for quotes and shipping options

*Please note*  - Indian/handmade papers are much heavier than standard sheets, and can sometimes weigh twice as much as a regular sheet of wrapping paper. For this reason please count a sheet of Indian paper as two when working out your shipping costs. This amount will automatically be calculated when you check out. Please contact me if you need any more information.

Approx delivery times via Royal Mail to Europe are 3-5 days, to the US and rest of the world around 5-7 working days, but please allow up to 5 weeks for delivery, and 6 weeks during the Christmas period. Please note - I do dispatch parcels quickly within 1-2 days of ordering, but cannot be held responsible for delays once they have entered the postal system. Please allow plenty of time for your delivery to arrive - or contact me for other courier/expedited options.

Paper is carefully rolled and packaged in a strong mailing tube to ensure it reaches you in perfect condition.


Returns

We hope you will be pleased with your order from Paper Tree Nook! If however, you are not completely satisfied with your purchase,  simply return the items to us in their original condition within 14 days of receipt:

  • Goods will only be accepted for return if they are despatched within 14 days of delivery, unless we have notified you otherwise.
  • The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods. 
  • The cost of returning the item to us is your responsibility. 
  • Delivery charges are only refundable where goods are faulty - please contact us before returning the items.